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Our Strategy & Values

To achieve this we believe the most important aspect is having the right team in place. The attitude, understanding, skill and enthusiasm of our people determines our success. Every individual in the business impacts on our overall service and our training programme encompasses service as well as science.

SYNLAB’s approach also incorporates the best science, production systems and IT solutions to underpin our service. Our multi-site laboratory network operating with common methods and management system provides a local service with national consistency of results. Lean techniques, effective procurement and innovation are important components of our solution and enable us to price competitively. We cannot promise to be lowest cost but we offer best value.

Our experience is that the greatest innovations come from the listening to our customers. Communication builds trust and brings mutual benefit. Trust us with your samples and we will strive to repay your faith in us.

Our Values
Our values reflect our vision and are embedded in our induction, training and appraisal processes. 

Integrity First
Being ethically unyielding and honest we inspire trust by saying what we mean, matching our behaviours to our words and taking responsibility for our actions.

Service to our customers
Service to our customers is the reason we’re in business. We offer great scientific analysis and strive to do it with a level of customer service that sets us apart. Our team is committed to exceeding expectations and to creating positive lasting memories of our service.

Striving for Excellence
We constantly reach further to improve our performance, generate new ideas and set new standards for our industry.
We enjoy working hard to achieve results and performing in a way that our customers deserve and expect.

The implementation of these values depends on our people. We actively consult our staff. We have several channels that enable us to listen to staff feedback. These channels are very important to us and are integrated into our management system. We believe that direct consultation with ‘front-line’ staff is a powerful way of improving our business performance and ensuring that our values are transferred from the words on the wall into actions and culture in our work-place. We welcome customers meeting our staff and we welcome ideas on how to improve further.